FAQ // Frequently Asked Questions
How can I book a campervan?
In our website (www.cargoling.com), you will find all the info about Cargoling, check vehicles availability, get your renting budget and confirm the booking. You will have to pay online 50% of the total amount of the booking. The rest will be paid at the vehicle pick-up. If you want to rent a vehicle the same day of the booking, you will have to contact us directly: email@example.com /+ 0034 655 28 50 95.
How can I pay the rest of the renting (offline 50%)?
When you pick-up the vehicle, you will have to pay the rest of the renting amount. You can pay with a credit card (POS) or in cash. If you want top ay cash, we recommend to bring the right amount, as we do not always have change.
Can I cancel my booking once it has been paid?
Only reservations that have contracted TOTAL INSURANCE will be cancelable. In this case, the reservation can be canceled up to 12h before the pick-up time of the camper. More information about TOTAL INSURANCE here.
Pick-up and drop-off time
Vehicles can be picked up from 4pm till 8pm. They have to be dropped off before noon (4pm). If you want to extend your trip (before or after), you can get the early check-in option (you can pick up the vehicle from 9am) or late check-out (you can drop off the camper until 8pm). The rate for both services is 30€ each.
There will always be a Cargoling attendant for vehicle returns, from 3:30 pm to 4:00 pm (for customers who have not contracted the late check out) and from 7:30 pm to 8:00 pm (for customers who have contracted the late check out). If you want to return the camper before these hours you must notify it at the time of signing the contract. Otherwise, it can not be returned before these hours.
If the client is late and arrives later than 9pm, he has to contact the renting contact person from Cargoling. If the vehicles is dropped off later than 8pm, the client will be charged 10€ per hour late (from the franchise). If you exceed 12am, you will be charged for one more night.In the event of affecting a subsequent reservation, the expenses incurred by the company will be in charge by the client who is not complying with the contract dates.
Which documents do I have to present at the vehicle pick-up?
- National driving license B * with minimum 2 years of experience. Drivers outside the European Union will have to present an international driver's license. More information here . If you are under 23 years old, Cargoling Rentals must be informed in advance (at least 15 days before the vehicle is picked up).
- National identity card (DNI) or Passport *.
- CREDIT card for the deposit : On the delivery day, therefore the contract signature day, the client will be asked for: the credit card number and the expiration date of the card. In some cases, a pre-authorization may also be required.
In case that, at the vehicle drop off, there is any defect or it is not returned in a correct state of cleaning or if there is an object missing from the interior of the campervan, Cargoling may charge a maximum of 900 euros (all-risk insurance deposit). However, if the damages are results of vandalism, or have been made because of alcohol consumption or under drug effects, Cargoling has the right to charge the full amount of the cost of the damages (they might exceed 900 €) . IMPORTANT: If you don’t have credit card, you have to contact Cargoling or hire the TOTAL insurance type (full insurance without excess).
*These documents can be needed during the booking process if Cargoling Rentals SL finds it necessary
What will I have to pay at the vehicle pick-up?
% RESERVATION BUDGET: Part of the total budget will be paid the pick-up day: by credit card or cash. If it is in cash, the client must notify in advance in order to have change, in case that the client doesn’t bring the exact amount. In the case that an accessory has been added, after having paid 50% of the budget, the cost of this accessory will also be paid at the campervan pick-up.
How many people can drive the camper?
This will depend on the insurance contracted in the booking. In the case of BASIC insurance, only one person can drive; in the PLUS insurance a maximum of two and in the TOTAL insurance as many people as you wish. You will find all the information about our drivers policy here.
What is included in the renting?
- Unlimited mileage
- BASIC all-risk insurance with a € 900 deductible. Check other insurance options here.
- For campervans that have the possibility of plugging in 220v in a camping, Cargoling offers the plug and the extension. It is necessary to advise if it is required.
What is NOT included in the renting?
- Bed linen
- Bike rack
- Baby car seat
- Camping table and chairs (Some models include table in / out so you do not need to rent table and chairs for camping.
- Travel Shower
- Cartridges or gas cylinders.
- Kitchen accessories
- Ceiling tent in the case of ECO CAMPERS
Please check rates for ACCESSORIES in our website
It means that it doesn’t include the accessories that are on the website list: www.cargoling.com. If you want one of these accessories, you can rent it during the online booking. If for any reason the client requires an accessory that Cargoling does not offer, please let Cargoling Rentals SL know about that.
It is not allowed to cook with a portable gas camping (portable fire) inside the Cargoling Camper vans. In the event that the customer has rented such accessory should always cook outside. If damage occurs inside the vehicle caused by the use of the camping gas (furniture burns, fire of the camper, etc ...), the client will be responsible for the full cost of the damages.
Where can I pick up the rented vehicle?
CARGOLING POBLE NOU. C/ Joan d'Àustria, 74 (Barcelona). Google maps: https://goo.gl/maps/yp2hNM1ZukT2
AIRPORT: Delivery fees: 60€ pick-up – 60€ drop-off – 120€ pick-up and drop-off
We also deliver in Madrid, Girona, Tarragona and Lerida. RATES
GIRONA* /TARRAGONA* /LLEIDA*: 100 euros pick-up - 100 euros drop-off MADRID*: 300 euros pick-up - 300 euros drop-off
In case of wanting the pick-up at one of the delivery points with an *, please contact the reservations department: firstname.lastname@example.org or +34 655.285.095. The rest of the pick up points can be chosen through the automatic reservation system of the web: www.cargoling.com
What about the vehicle drop off?
Days before the delivery of the vehicle, Cargoling will send the client the contact of the person who will deliver the campervan. This person, duly identified with a corporate shirt, will wait for the client at the time (previously specified) at Cargoling facilities. Once the client has arrived, the Cargoling staff accompanies him to the Cargoling area of the parking and proceeds to show the vehicle and explain how it works. The second and last step is to sign the contract and proceed with the payment of what remains to be paid. Once the process is finished the client can start his Bye Bye Barcelona. Approximate time required for delivery of a Cargoling vehicle: 30 to 45 minutes.
The delivery of the vehicle can also be done at the airport (cost for this service: 60 € delivery - 60 € return - 120 € delivery + return). The client must confirm an arrival time and a member of Cargoling will be waiting for him at the agreed terminal. In case that the client flight is delayed (whether or not it is his fault), 10 € / hour of waiting will be charged.
Pick-up and Drop off time
Pick up and drop off time is from Monday to Sunday, from 9am to 8pm. If you want to pick-up the vehicle earlier, please check the rates conditions with Cargoling. If the vehicle arrives later than 8pm, the client will be charged 10€/hour (from the deposit). The client must advise his guardian of the reservation in advance to evaluate each specific situation.
Can I go abroad with a Cargoling campervan?
Yes. The client can travel in the countries that belong to the green map, these are the ones where the vehicles has current insurance.
GUARANTEE MULTILATERAL AGREEMENT:
COUNTRIES WHERE THE GUARANTEE MULTILATERAL AGREEMENT IS NOT COMPULSORY: GERMANY SPAIN LATVIA ANDORRA ESTONIA LITHUANIA AUSTRIA FINLAND LUXEMBOURG BELGIUM FRANCE MALTA BULGARIA GREAT BRITAIN NORWAY CZECH REPUBLIC GREECE POLAND CYPRUS HOLLAND PORTUGAL CROATIA HUNGARIA ROMANIA DENMARK IRLAND SERBIA SLOVAK REPUBLIC ISLAND SWEDEN SLOVENIA ITALY SWITZERLAND
COUNTRIES WHERE THE GUARANTEE MULTILATERAL AGREEMENT IS COMPULSARY
ALBANIA MACEDONIA TUNISIA BELARUS MOROCCO TURKEY BOSNIA AND HERZEGOVINA MOLDAVIA UKRAINE IRAN MONTENEGRO ISRAEL RUSSIA
FOR THE REST OF COUNTRIES, YOU SHOULD GET INFORMATION IN THE CONSULATE OF EACH COUNTRY. It is expressly prohibited to travel to any country that is in war situation. To travel to Morocco, please contact Cargoling Rentals, S.L.
What should I do in case of damage?
In case of a breakdown, you must first notify your contact person from Cargoling. If he confirms it to you, you could call the road assistance telephone number (which you will find in detailed your rental contract) and inform the company Cargoling Rentals, SL, what happened. By phone (+ 0034 655 28 50 95) or email (email@example.com).
Where can I sleep?
You can stay in any place that is allowed to park respecting the signage. If it is on the public road, you have to keep in mind that you will not be able to have neither the raised roof nor elements outside the camper van, like the table, chairs, etc. You’d better look for places where there other campervansa are already parked. You can also go to areas for campers or campings.
How many people can travel / sleep in the campervan?
ECO CAMPER ESPACE: This van is authorized for 2 people to travel (only has driver and co-driver seats). ECO CAMPER EVALIA: This campervan is authorized for 5 people to travel but the ideal is 4 people (by the interior space). The vehicle has two double beds. CLASSIC CAMPER: This campervan is authorized for 4 people to travel and sleep. NEW CAMPER 4 seats: This campervan is authorized for 4 people to travel and sleep. NEW CAMPER 6 seats: In travel mode, 6 people can travel. In night mode, 4 to 5 people can sleep depending on the size. The campervan has two double beds. NV400 Home Road: This campervan is authorized for 5 people to travel and to sleep. LOW COST CAMPER: This campervan is authorized for 5 people in day mode, 2 people in night mode (or 2 and a small child). MINI CAMPER: This campervan is authorized for 5 people in day mode, 2 people in night mode (or 2 and a small child).
What kind of fuel do the campervan need?
ECO CAMPER: The Cargoling ECO CAMPER vans are equipped with a BIPOWER engine, which means that they work with 2 types of fuel GASOLINE and GLP (Autogas), and therefore have 2 tanks. You can select, through a button, the fuel you want to travel, without almost noticing any difference on the car driving, and most important thing, without stopping the vehicle. CLASSIC CAMPER, NEW CAMPERS, LOW COST CAMPERS AND NV 400 HOME ROAD: Diesel.
Note: In high season, some eco-campers may not be equipped with GLP and you could find some difference with the vehicles that appear on the website. In any case the client will be informed previously.
IMPORTANT: Eco-campers equipped with GLP / autogas cannot pass through the EUROTÚNEL (rail tunnel that crosses the Channel sea, linking France with the UK). If you plan to use the ferry as an extra transport, please consult if you are allowed to board a vehicle equipped with GLP or autogas.
Fuel Policy: ECO CAMPER: Campervans will be delivered with 2 full fuel tanks (LEAD FREE GASOLINE 95 AND GLP). The vehicle will have to be returned as full as it was delivered. If this is not the case, Cargoling Rentals, SL will charge your credit card the proportion of fuel remaining to fill both deposits + 20€ management fee
CLASSIC CAMPER, NEW CAMPERS, LOW COST CAMPERS, MINI CAMPERS AND NV 400 HOME ROAD: The campervans will be delivered with the full tank of diesel. The vehicle will have to be returned as full as it was delivered. If this is not the case, Cargoling Rentals, SL, will charge your credit card the proportion of fuel that is missing to fill the deposit + 20€ management fee.
How long can I travel with GLP?
Cargoling campervans carry a 46-litre GLP tank, which will allow you to drive during 300km (depending on the ECO CAMPER model and your driving). The best thing is that filling the tank will cost you between € 25 depending on the price of GLP. Approximately 50% cheaper than conventional fuels.
Where can I upload GLP?
GLP or Autogas can be found in conventional gas stations, although not all of them have this type of fuel. We provide these links, so you plan your route. Where to refuel? click here
If you want to know more about this type of fuel, you will find more information in the eco-campers section of our website.
** Where can I pick up my Cargoling campervan?**
Cargoling is an online company, which means that it has no physical office to make the reservation. However, Cargoling make the vehicle deliveries in the centre of Barcelona (C / Joan d'Àustria 74 - Poble Nou), apart from offering the vehicle pick at Barcelona airport. You can check the addresses of the delivery and return points of Cargoling vehicles in the contact section of our website. See here
Where can I see Cargoling campervans?
As we mentioned above, Cargoling is an online company, which means that it has no physical office to make the reservation. However, if you want to see one of our campervans, you can contact us and we will teach them without any problem (it is necessary to agree day and time visit with the company: firstname.lastname@example.org).
Can I bring my pet with me?
Yes, but in specified campervans. Consult with the reservation department the models available for traveling with pets and the related rates.
**Can I smoke inside the campervans? **
NO. It is totally forbidden to smoke in Cargoling campervans. If the person who inspects the vehicle at the time of delivery, detects the smell of tobacco, the customer will be penalized with the payment of € 100.
How do I have to return the campervan?
You have to return the campervan in the same conditions that it was delivered to you (clean inside and outside), if not, the following penalties will be applied:
• No external cleaning: 100€ + VAT • No interior cleaning: 100€ + VAT • Upholstery stains: 150€ + VAT • Extreme dirt cases:300€ + VAT • Damages in the modules (kitchen, refrigerator, water tank - sink): 200€ • Smell to tobacco: 100€ + VAT • Identification of pet smell or hair residue on upholstery: 150€ • Loss of keys or vehicle documentation: 200€ • Loss of the parking card 20€ • In case of entering water or fuel in one of the tanks in the wrong way, a minimum penalty of 250€ will be applied. Each specific case will be assessed and depending on the caused damages, Cargoling will charge an amount or other.
**CLEANING SERVICE: **Cargoling has a cleaning service (interior and exterior) with a cost of 40 € (except model Home Road NV400 **), if you don’t want to clean the campervan before returning it, Cargoling does it for you. Cleaning of kitchen utensils is not included. ** In the case of the models Home Road - NV400 the price of the cleaning service is 70 €.
**GASOLINE DEPOSIT: **If the full tank is not returned as it has been delivered, Cargoling will charge the amount to fill it + 20€ management fee.
Can I leave my vehicle in your carpark?
Please check conditions with our booking department: email@example.com
Rates and seasons
The rental price is per night; it may vary according to the season of the year (see rates at www.cargoling.com). The minimum rental is for 2 nights. If you wish to rent less than 2 nights, a 30% extra will be applied on the current rate (except in special season - August). In special season (August), the minimum reservation is one week (6 nights - 7 days).
Rates and seasons: bridge weekends, Easter and official bank holidays are considered as high season.
** What happens in case of breach and penalty?**
For the purposes regarding the protection of personal data and services of the information society and electronic commerce, Cargoling Rentails S.L. informs that your personal data, both those provided for the contract and those collected during the rental services, will be incorporated into a personal data file, duly registered in the Register of the Spanish Agency of Data Protection, created and under the responsibility of Cargoling Rentails S.L, in order to be able to manage contracted vehicle rental services, as well as for commercial purposes such as letting you informed of all offers, products and promotions. On the other hand, we inform you that, as required by article 9 bis.1) of the Road Safety Law, the owner of a vehicle, with which has committed a breach, has a legal duty to truthfully identify the driver responsible for the mentioned breach. For this reason, from Cargoling Rentails S.L, we inform you that in case of receiving a complaint or identification request for the commission of a traffic violation, Cargoling Rentails S.L. will identify you before the competent authority, whether public or private, in order that they claim the amount of any penalty, unpaid toll, or liability attributable to their actions.
In such cases, Cargoling Rentails S.L. may communicate your data to entities located both in the national territory of Spain and the country where you have used the vehicle. Your personal data will be forwarded for a correct identification to the company specialized in the management of traffic sanctions: Guiral Asesoria y Gestión Sl- Servei Jurídic, in order to get correct identification as you as responsible in the infraction, standing in the corresponding Administration. In case of failure with the duty to identify the driver, there will be a very serious violation, with the sanction provided in article 65.5.j) of Road Safety Act. We also inform that the administrative charges for the processing of fines or tolls for which you are responsible will be duly invoiced to you.
In case of causing any damage to the camper, what is the approximate amount that I will have to assume? The economic value of the own damages caused in the camper (sheet and interior) will vary according to whether they are of a mild, medium or severe grade. For each one, the cost will be the following: - Slight grade: From €100 to €150* - Average grade: From €150 to €200* - Serious grade: From €250 to €450* - Very serious grade: From €450 to €900, according to expert opinion.
*VAT NOT INCLUDED
Do not stay overnight in motorway service areas. Do not spend the night in car parks where there is a sign that prohibits motorhomes or in areas where there is a camping area nearby. Do not leave valuables items that can be seen like purses, mobiles, laptops, etc ... to avoid thefts.