Dear client, Once you finished the renting process of a camper through our website, these are the conditions that apply to the renting and that are part of the contract between: Cargoling Rentals S.L. and the client (You). Please read these terms and conditions since they are compulsory.
- Scope, contents of the contract and applicable law.
1.1. The following Rental Terms & General Conditions of the company Cargoling Rentals.SL. are the only applicable ones. Any conditions from the client that may be different or contrary to the Terms and Conditions of the company will not be accepted.
1.2. The contract signed with the client only entails the delivery of the camper under rental conditions and, if previously agreed, of extra or optional accessories offered by Cargoling Rentals.SL and reserved by the client in advance.
1.3. A rental agreement shall be signed by the client and the Company Cargoling Rentals.SL when the vehicle is delivered, which shall be governed exclusively by Spanish laws, by the general conditions set forth in this contract and by the special terms agreed between the parties. The client will organize his/her trip and shall use the vehicle under his/her own responsibility. The rental contract is limited to the period agreed by the parties, excluding any unspoken extension of said contract for an indefinite period of time due to continued use.
1.4. All agreements between the company Cargoling Rentals. SL and the client shall be in writing, whether by electronic mail or post or personally.
1.5. All rented vehicles are properties of Cargoling Rentals SL and Furgo Chili SL (merged companies).
1.6. Cargoling reserves the right to deliver a category of camper similar or superior to the one originally reserved and paid, with the same features and equipment, in case of breakdown, renewal of vehicle or some other reason that prevents the rental of the vehicle.
1.7. The vehicles can be geolocated since the Insurance Company, of Cargoling Rentals SL, requires it.
- Minimum age and authorized drivers.
2.1. The client’s age, and of any authorized driver shall be at least 23. The driver shall have a Driver’s License Class B in force, for more than two years, or the equivalent License of his/her country of origin; anyhow, the driving licence should show at least 6 current points. If you do not live in the EU you must have an international Driver’s Licence for these vehicles. If the client is under 23 years old or do not have the requested 2 years experience, he shall contact with the company (see in our website) to see the best way to contract the vehicle.
2.2. If at the time of delivery of the camper by Cargoling Rentals,SL., the client does not have the appropriate Driver’s License for the vehicle rented, or if the document is false or inaccurate, it shall be considered for all purposes that the client has failed to collect the camper, and therefore the conditions of cancellation of the client’s binding reservation shall become immediately applicable according to item 4.3, and the client shall not have the right to any compensation or reimbursement whatsoever.
2.3. Cargoling reserves the right of admission to its facilities and rental vehicles.
- Prices and rental duration.
3.1. The rental price of the camper and the minimum rental period during the different seasons of the year are the ones listed in price list in force of Cargoling Rentals,SL company at the time of booking (please refer to web www.cargoling.com). Depending on the rental days reserved, the prices that appear in the website for the appropriate season shall be valid. For each renting, a fix and unique fee refering to services will be applied, including vehicle renting, full risk guarantee and rented accessories (deposit not included)
3.2. The minimum duration for renting is 2 nights and one week (7 days-6 nights) in special season (August). For less than 2 nights renting request, a 30% extra will be applied to the renting cost. In special season, no possibility to rent for less than a week. The client that wants it must contact Cargoling.
3.3. The rental prices include 21% VAT, unlimited mileage and fully comprehensive insurance. Consult the different types of insurance to hire on our website by clicking here.
3.4 The renting period starts since the vehicle is delivered to the client at the delivery point and finishes when the vehicle is collected by the company Cargoling Rentals,SL at time and place they previously agreed.
3.5. If the vehicle is delivered after the renting time (9am to 8pm), without any previous agreement, the client will have to pay 50€+VAT for each delayed hour; with a máximum fee of 300 euros +VAT. If it exceeds 00h, one more night will be charged.The client will be responsible for all the costs related to the delay and especially those expenses derived from the fact that another client or another person assert their rights against the company Cargoling Rentals, SL. as a consequence of the aforementioned delay.
3.6. In case of returning the vehicle before the expiry date of the rental contract, the client is obliged to pay the full price agreed in the contract, and Cargoling Rentals,SL. shall not be obliged to reimburse any amount.
3.7. The campervan will have the fuel tank full and should be returned the same way. If not, Cargoling Rentals, SL will charge the client the amount of the fuel necessary to fill the tank, plus 20€ as management fees. All fuel and maintenance expenses during the rental period will be at the clients charge.
4.1. The only valid bookings are those confirmed and paid before the renting period. The deposit is 50% and the rest will be paid at the vehicle delivery.
4.2. It is not possible to change the renting dates, once it is paid and confirmed, unless TOTAL insurance has been contracted to cancel the booking. More information here.
- Payment terms and deposit.
5.1.The day of delivery of the vehicle, and therefore, of the contract signature, the client will be asked for: a CREDIT card number and the expiration date of the credit card. A pre-authorization will be made (retention of the franchise) via POS, or the 20 digits of the card and the expiration (or photo / scan of it) will be noted. In the case that, at the time of the return of the vehicle, there is any defect, it is not returned in a correct state of cleaning or there is an object missing from the interior of the campervan, Cargoling may charge the amount of the damage or similar from this card. If the client does not have a credit card, he must choose the TOTAL INSURANCE coverage option. The franchise is the economic guarantee, in case of damages caused in the EXTERIOR OF THE VEHICLE, INTERIORS OF THE CAMPERVAN AND REGARDING THE ACCESSORIES INCLUDED IN THE BASIC AND OPTIONAL RENTAL. In the case that the damages were caused due to an inappropriate use, vandalism or having drunk alcoholic drinks or taken drugs ,the amount charged for the card may be higher than the amount of the deposit.
The TOTAL INSURANCE covers all damages by accident, not damage due to misuse or vandalism. It is for this reason that the company save the data of a credit card even if you opt for the total insurance.
5.2. In the case of pre-authorizations: the return of the deposit will be effective within the 48 working hours following the return of the vehicle and after the vehicle has been checked by a person in charge of the company, which, in the case of any damage due to bad use or lack of any of the elements of the delivery inventory, will dictate the amount that the customer will pay.
This amount will be removed from the deposit, the customer will be accepting the payment of the difference if the cost of the damages exceeds the value of the deposit. Should it not be possible to evaluate the damage cost immediately, CARGOLING Rentals, SL. will have 60 days to make the payment and return the deposit if necessary or claim the difference between this and the cost of the damages. In case of an accident, the amount of the full risk insurance franchise will also be deducted from the deposit. In the case that a payment of the rental price paid in advance is to be paid to the customer, the amount will be refunded together with the deposit.
5.3. The amount of any type of penalties, fines, judicial and extrajudicial expenses arising from any traffic violation, whether administrative, criminal or any other kind, which are directed against vehicle, the client or Cargoling Rentals, SL, during the rental period, unless it is due to Cargoling Rentals, SL’s fault.
5.4. The amount of all kinds of sanctions, fines, penalties, legal and extrajudicial expenses derived from any traffic offense (administrative, criminal or any other kind) that are directed against the vehicle, the client or Cargoling Rentals, SL, derivatives The validity of this rental contract will be assumed by the client. Cargoling Rentals SL will identify the driver and the sanction will be sent to the address provided, so the client will be able to pay said penalty. If the address is incorrect or simply the letter is returned for any reason, Cargoling Rentals SL may charge the amount of the fine (or expense noted above) of the credit card left during the rental period.
5.5. The client assumes the costs paid by Cargoling Rentals,SL (including Lawyers and Procurators fees) in the claim of the owed amounts for the client, related to the current contract.
5.6. The vehicle has a comprehensive insurance with franchise (excluding the client’s and companions personal effects). In case of accident or theft, the client shall pay the amount of the deposit.
- Pick Up and Drop Off of the vehicle.
6.1. (Pick up) At the moment of the campervan delivery, the client is obliged to follow the operating instructions given by the technical staff of the company Cargoling Rentals, SL.
6.2. (Drop off) When returning the vehicle, the client is required to make a final review of the campervan together with the employees of Cargoling Rentals, SL. The return of the vehicle will be signed, in the contract, by the client. Damage not recorded in the contract, but detected at the time of returning the vehicle, will be paid by the customer and will be discounted from the deposit. This final review of the client with the company will not be possible if the return of the campervan is done via the mailbox.
Campervan check-up and cleaning post drop off: In the case that the company finds any damage during the next 48 hours (post-return of the vehicle) Cargoling will notify the client to manage the payment of the mentioned damages.
6.3. The deliveries and returns of the campervans will be made on the day and time agreed with Cargoling Rentals, SL. and the client, when the booking has been done. Vehicles can be picked up from 4pm till 8pm. They have to be dropped off before noon (4pm). If you want to extend your trip (before or after), you can get the early check-in option (you can pick up the vehicle from 9am) or late check-out (you can drop off the vehicle until 8pm).
DELIVERIES IN MENORCA: There is the possibility of picking up the camper from 20 to 24h (late check in). The price of both the early check in, late check in and late check out is € 30. There will always be a Cargoling attendant for vehicles returns, from 3:30 pm to 4pm (for customers who have NOT contracted the late check out) and from 7:30 pm to 8pm (for customers who have contracted the late checkout). If you want to return the camper before these hours you must notify it at the time of signing the contract. Otherwise, it can not be returnet before these hours.
6.4. Non authorized delays in returning the vehicle shall be punishable under item 3.6. If the reason of the delay in returning the vehicle is caused by Force Majeure, it shall be reported immediately to Cargoling Rentals,SL to be accepted; If not, it will be considered a non authorized delay.
MENORCA RENTALS: In the case of delays in flights or transports used to reach the island, the client will assume the cost of € 10 per hour of delay that the Cargoling manager has to wait for the delivery of the camper.
6.5. If the client wishes to extend the renting, he/she shall ask Cargoling Rentals,SL. at least three days before the contract expires. The eventual confirmation of the extension shall be subject to availability at the time given. Therefore Cargoling Rentals,SL shall not assume any kind of previous commitment.
6.6. Failure to comply with this condition entitles the company Cargoling Rentals, SL to take over the vehicle or request it judicially. The company Cargoling Rentals, SL reserves the right to obtain the return of the vehicle, at any time during the term of the renting, if its use contravened the provisions of the same or these general conditions.
6.7. The vehicle shall be returned clean (inside and outside). Otherwise there will be an extra cost between 40-100 € + VAT as cleaning fee, in accordance with rates established for this purpose.
IMPORTANT: Please note that after you return the vehicle, we have a period of time to prepare it for the next client. You wouldn’t like being the next client if it is returned late.
- Prohibited uses, maintenance and protection obligations.
7.1. The client acknowledges receiving the vehicle in perfect mechanical conditions, equipped with the necessary documents and tools, tires and anti-flat tire kit (ECO CAMPER) and accessories and he/she agrees to maintain it in good conditions. The client also agrees to respect at all times the obligations and limitations described in the Circulation Code of Circulation in force, and agrees to the following:
7.1.1. Not to allow others to drive the vehicle aside from himself/herself or the people specially authorized in the contract. Check the number of authorized persons in the following table:
7.1.2. No to take more than the passengers specified in the vehicle documents (according to vehicle type) or take in the camper any kind of pets without the permission of Cargoling Rentals,SL.
7.1.3. Not to sublease or transport persons for commercial purposes or any other purpose not included in the contract.
7.1.4. Not to carry any goods, drugs, toxic, flammable or explosive items nor lighting candles inside the vehicle.
7.1.5. Not to transfer the use of the vehicle to third parties, either free or paid, and not to help criminals.
7.1.6. Not to commit crimes, although these may be only punishable according to the legislation in force of the place where the crime took place.
7.1.7. Not to drive the vehicle with a physical disadvantage due to alcohol, drugs, fatigue or disease, use of medication, etc.
7.1.8. Not to drive outside of roads or any unsuitable terrain, or participate with the vehicle at sporting events, endurance racing or other events which can damage it.
7.1.9. It is expressly forbidden to travel to any country where there is war or an armed conflict. If you will travel to Morroco, you have to inform Cargoling Rentals SL. Previously.
7.1.10. The client is responsible to have the vehicle properly parked when not being used and protect it from damages caused by frost, hail or other atmospheric phenomenon capable of causing important damages.
7.1.11. The client must respect the regulations of each location/city related to the free camping. If camping freely (outside an authorized area), the client will assume his guilt and the sanction will fall on it. In the case of Menorca, we ask for the utmost respect and care for the protected natural spaces found on the island.
7.1.12. It is expressly prohibited to vary any technical characteristic of the vehicle, keys, locks, equipment, tools and/or accessories, making any changes to the interior and/or exterior appearance, unless having express written permission from Cargoling Rentals,SL. In case of violation of this section, the tenant shall pay all costs of reconditioning the vehicle to its original state, paying as well a compensation for the time the vehicle can not be used until it is completely repaired. In case of losing the vehicle’s keys or documents, the client shall pay Cargoling Rentals,SL the amount of 200 € + VAT.
7.2. The vehicle must be treated carefully and closed properly. Technical standards and determinant provisions of use shall always be taken into account. The vehicle’s condition shall be monitored at every refueling, specially water and oil levels and tires’ pressure. The client undertakes to check regularly if the hired camper is in perfect conditions to drive safely. If the vehicle is damaged as a result of overheating due to low oil or engine coolant, Cargoling Rentals,SL will not reimburse the client the deposit paid as guarantee.
7.3. Smoking and lighting candles inside all the vehicles is prohibited.
7.4. It is not allowed to cook with a portable gas camping (portable fire) inside the Cargoling Camper vans. In the event that the customer has rented such accessory should always cook outside. If damage occurs, inside the vehicle, caused by the use of the camping gas (furniture burns, fire of the camper, etc ...) the client will be responsible for the full cost of the damages.
- Behavior in case of accident
8.1. In case of accident, theft, fire or damages caused by wild animals, the client must immediately inform the police and Cargoling Rentals, SL by calling the telephone number of the rental center (655 28 50 95), by email: email@example.com or contact with the renting contact person (see contact in the contract).
8.2. The responsibility for the fact will never be recognized or prejudice except for the “Friendly Accident Declaration”. The client shall obtain all the information of the other party and any witnesses that must be sent to Cargoling Rentals, SL. within the deadline specified by the company. The client shall immediately notify the authorities of the accident if it is the fault of a third party. The accident report shall be submitted complete and signed, never after returning the vehicle to Cargoling Rentals, SL. The document shall also include the name, address and phone numbers of the people involved, information of their driver’s license, the other party’s information together with the Insurance Company name and policy number, potential witnesses’ information, and plate numbers of the affected vehicles. In the event that the client does not report in the Cargoling incident within a maximum period of 24 hours, regardless of whether the client has contracted the TOTAL INSURANCE, the client will be responsible for all the damages caused.
8.3. In case of robbery or theft of the vehicle, the client shall immediately report it to the competent authority informing and sending Cargoling Rentals, SL within 24 hours a copy of the police report, together with the car keys. Otherwise, the insurance coverage contracted shall remain without effect.
8.4. Even in case of damages without third parties involved, regardless of their severity, the client shall write the renting company a comprehensive report and draw a sketch. If the client does not draft the report – no matter whatever the reason is- and this prevents the insurance company from paying damages, the client will be required to pay the entire amount.
8.5. Not to leave the vehicle without taking adequate measures to protect and safeguard it. If necessary, contact the Road Assistance contracted with Cargoling Rentals, SL. Insurance.
8.6. In case of default by the client of any the above-mentioned measures, when applicable, Cargoling Rentals,SL can claim the client the damages caused by his/her negligence, including loss of profit during the term of the the vehicle is immobilized.
8.7. The economic value of the own damages caused in the camper (sheet and interior) will vary according to whether they are of a mild, medium or severe grade. For each one, the cost to be paid by the client will be the following: slight grade of damage, from €100 to €150 *; medium grade, from €150 to €200; serious grade, from €250 to €450* and very serious grade of €450 to €900, according to expertise. *VAT NOT INCLUDED.
- Vehicle defects
9.1. Rights to compensation for client damages are excluded due to defects not attributable to Cargoling Rentals,SL.
9.2. When returning the vehicle, the client shall indicate any defect detected in the campervan and/or its equipment during the rental period. Compensation rights are excluded for damages if defects are notified later, unless such claim is motivated by a non-obvious damage.
- Vehicle repair or replacement.
10.1. The client assumes the normal mechanical wear of the vehicle. When the duration of trip or road conditions may advice so, the necessary maintenance operations shall be carried out in an official service of the vehicle´s chassis-engine brand.
10.2. The client is obliged to stop the vehicle as soon as possible when any indicating light turns on indicating an anomaly in the vehicle’s operation. The client shall contact Cargoling Rentals,SL or the Assistance Company arranged by the renting company and no other. The client shall only use the official brand of the chassis-engine service, unless permission from Cargoling Rentals,SL.
10.3. Damages affecting tires, rims and car windows occurring during the term of renting are excluded, which are always and in any case under client’s responsibility.
- Responsibility of the renter, full risk insurance.
11.1. According to the terms of the comprehensive insurance, in the event of integral damages, Cargoling Rentals,SL shall release the client from the responsibility of the material damages suffered by the vehicle with the amount of the franchise according to insurance contracted, which the client should undertake.
11.2. The client, under no circumstances, shall be exempt of his/her civil, administrative, and criminal or any other kind of responsibility arising from an accident or from malicious or negligent behavior.
11.3. The grounds of exemption of liability provided for in paragraph 11.1, shall have no effect if the client fails any of the rules indicated under clauses 7 and 8.
11.4. Exoneration of responsibility of Art. 11.1 shall not proceed if the client has willfully or negligently caused any damage.
11.5. Also, the client shall respond in case of willful or negligent behavior in the following cases:
11.5.1. If the client does not respect the driving rules and code of the country where he’s circulating.
11.5.2. If the damage is due to reckless driving under the effects of drugs or alcohol.
11.5.3. If the client or the driver, to whom Cargoling Rentals SL has rented the vehicle, escapes in the event of an accident.
11.5.4. If the client, against the obligation established under Art. 8, does not report the police in case of an accident, except when such infringement has not influenced the verification of the reasons of damage or in the scope of that damage.
11.5.5. If the client does not fulfill other obligations under Art. 8, except if such infringement has not influenced the verification of the reasons of damage or in the scope of that damage.
11.5.6. If the damage is due to a prohibited use under art.7.1.
11.5.7. If the damage is due to a breach of obligation under Art. 7.2.
11.5.8. If damages haves been caused by a non authorized driver, to whom the client has left the vehicle.
11.5.9. If the damages have been caused by ignoring the vehicle’s dimensions (height, width, length).
11.5.10. If the damage is due to a breach of the rules related to additional load.
11.6. The client is responsible for all costs, charges, fines and penalties related with the use of the vehicle to be claimed from Cargoling Rentals, SL, except whether to reasons attributable to it.
11.7. In the case of multiple clients and / or drivers all of them will respond as joint debtors.
11.8. The customer must park in areas accessible by a crane. If this rule is infringed, and the vehicle has to be assisted, the customer will assume all costs related to this infraction (linked to the vehicle and possible compensation to future customers if the camper can not be delivered in the timings agreed).
- Cargoling Rentals,SL responsability
12.1. Cargoling Rentals, SL delivers the vehicle in perfect condition, having made all the checks and maintenance necessary for its proper operation. Cargoling Rentals, SL will not be responsible for neither mechanical failures nor malfunctions on a normal use of it, nor from the expenses and damages that the client may have to pay or damages suffered directly or indirectly as a result of such failures or faults.
12.2. If due to force majeure, fortuitous reasons no attributable to Cargoling Rentals, SL, the vehicle can not be delivered on the agreed date, no compensation will be given to the client, except for the reimbursement by Cargoling Rentals, SL of the amounts paid to date in concept of rent.
12.3. Cargoling Rentals, SL will only respond to a limited extent to the foreseeable damages established in the contract, to the extent that they may violate an obligation of which compliance is important to achieve the object of the contract.
12.4. The “Rental Terms & General Conditions” bind both parties from the date of reservation onwards and they are an integral part of the vehicle renting contract.
12.5. The client has to read the FAQ section on the website: http://www.cargoling.com/es/page/2/faq
- Protection of personal data.
For the purposes of the current legislation Personal Data Protection, Cargoling Rentals, S.L. informs that your personal information provided for the execution of the contract and the information collected during the term of the rental services, will be incorporated into a file of personal data, duly registered in the Register of the Spanish Data Protection Agency, created under the responsibility of this company and based at C/ Ausiàs March 108-110 de Barcelona, in order to manage the services of car rental contracts, and for commercial purposes such as keeping you informed of all the offers, products and promotions that may be of your interest, either by email or another equivalent means.
In the case of commercial communications by e-mail or equivalent and in accordance with the provisions of Act 34/2002 regarding Information Society and Electronic Commerce Services, you expressly authorize the sending of advertising through this media. This authorization may be revoked at any time by request to the following address: firstname.lastname@example.org
Additionally, Cargoling Rentals, S.L. informs you that, in the event of lack of payments related to rental services contracted by you, and upon the request of payment by Cargoling Rentals, S.L., the information on such failure may be reported to credit information files, in accordance with the existing legislation on data protection.
You can exercise your right of access, rectification, cancellation and opposition by writing to the Customer Service Department or to the address above.
In case of any claims arising from or related with any act regarding the reservation or lease of the van, it is hereby agreed that is the jurisdiction will be the Courts of Barcelona (Cataluña). In case of discrepancy between the Spanish and the English versions of this terms & conditions, the Spanish version shall always be applied.
In the case that the client breaches, and Cargoling receives a fine for it, the data of the client will be provided to Guiral Asesoria and Gestión Sl- Servei Jurídic who will process the identification of the driver and will manage the sanction(s) with the corresponding administration. See more information in the FAQ on our website.